At OUVRYA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the following conditions.
Returns
Returns must be requested within 30 days of receiving your order.
To be eligible for a return, the item must:
* Be unused and in its original condition
* Be returned in the original packaging
* Include all accessories, manuals, and components
* Not show signs of misuse, damage, or alteration
Non-Returnable Items
The following items cannot be returned:
* Gift cards
* Clearance or final-sale items
* Personalized or custom-made products
* Products damaged through misuse or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will work to provide a replacement, exchange, or refund as appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Contact
For return or refund requests, please contact us.
Email: info@ouvrya.com
